Reflow customers for periodic KYC or exception handling 🔁

New

Reflows are now live in production, both via our dashboard and via API 🎉

In the dashboard, you can now visit any finished session (either successfully completed, failed, or expired) and select either:

• Retry from Start - if you want the customer to start over at the first step
• Retry from Failed - if you want the customer to try again, starting at the step they failed
• Customize - if you want to pick and choose which steps you still want the customer to complete

Retried sessions are also linked in the dashboard, so you always have a record of every verification attempt a given customer has made.

Also, if you want your app to automatically authorize retries, you can use the new retry API, documented on our API reference.

Improvement

• New more user friendly design for submitting ID documents on Flow
• We now display tooltips on social network icons in Flow report so you can see what social network it is
• Allow users to retry document verification if they fail for a benign reason (blurry doc, bad lighting, etc)