Advanced Screening review mode, custom ID document types, upgraded document name matching, and much more 👀

New

• We've released a new advanced case review mode for Screening that allows you to adhere to the Four Eyes principle while completing compliance investigations. New options that work hand-in-hand with this system include:
  • Requiring two team members to give a decision on a screening before changing status
  • The ability to automatically assign a random team member to new screenings pending review
  • The ability to categorize screening reviewers as "analysts" or "managers" to determine who gives final sign off when requiring two team members to review a screening
  • Automatic escalation of cases from analysts to managers for secondary review
• Added the ability to enable and disable supported document types on a per-country basis. For example, if you only want to collect passports or drivers licenses, this can now be toggled on the dashboard.
• You can now access data we OCR from ID documents in our API response. We added extracted_data object to documents in the Flow API
  • id_number the number scanned from the ID
  • category the kind of ID
  • expiration_date the date that the ID expires
  • issuing_country the country that issued the ID

{
  "documentary_verification": {
    "status": "success",
    "documents": [
      {
        "status": "success",
        "attempt": 1,
        "images": { ... },
        "extracted_data": {
          "id_number": "AB123456",
          "category": "drivers_license",
          "expiration_date": "1990-05-29",
          "issuing_country": "US"
        }
      }
    ]
  }
}

• A new ip_address field is now available in the Flow API
• Added custom reflows to the Flow API
• Frontend Flow events are now emitted to a WebKit listener. This makes mobile integration even easier and we have provided sample integration code in our API guides.

Improvement

• Documentary verification name matching quality is now substantially improved
  • This is now backed by the same advanced engine that our Screening product uses. For details about the capabilities, see the Supported Algorithms documentation
• The "New Screening" modal on the dashboard is now scrollable on small screens
• The "New Screening" modal on the dashboard will now submit when pressing enter
• Screening review comments now support rich text editing
• Moved "Document Issuing Country" configuration from "Setup" to "Workflow" in the Flow editor
• The "Rulesets" section of the Flow editor now hides rule configuration that is not applicable if only Documentary verification is enabled
• The deprecated Flow API format changes previously announced are now removed
• We also completed various smaller ID document verification improvements:
  • Improved handling of Australian driver licences and various US ID docs
  • Improved handling of ultra high resolution images
  • Improved Hong Kong ID doc name handling and Chinese character reading
  • Improved naming conventions for Malaysia and Mexico ID docs
  • Improved forensic ID doc fraud engine

Fix

• Fixed a bug where the "Current Summary of Hits" on the screening dashboard did not account for reviewed hits correctly
• Fixed a minor issue where some events were slightly out of order on the Screening timeline
• Fixed a minor address auto-completion issue for Hong Kong and other locations without a postal code
• Fixed a bug where rendering Flow sessions with manually approved or rejected statuses in the API would fail
• Fixed a bug where the "Upgrade to Live" prompt on the dashboard was showing up for organizations that were already live
• Fixed a small visual artifact on hits when hovered in the Screening dashboard